Store experience

Our stores

 

Stores are a way to connect with customers and transmit the brands’ values through their design and the creation of unique spaces. Each store has its own personality, consistent with the brand, which adapts to the commercial offer and is constantly updated so that it can offer the customer unique shopping moments.

The omnichannel experience has meant the adaptation and integration of the physical points of sale and online channels, making it possible to have the latest technologies in the store itself, offering the customer a more complete shopping experience. There you will find every facility to be able to complete the shopping process
like mobile payment or the availability of pickup points for online orders at some stores. Through the physical points of sale, the customer experience connects with the most tangible reality of the brand, which is why the company must ensure that this point of contact is excellent.

The points of sale are located in areas close to our customers, occupying spaces in the main streets and commercial areas specially designed to provide convenience and ease of access. That is why nearly 40% of the pickups and returns from online orders are done at our stores, minimizing the financial and environmental impacts of the last mile transport.

As part of Tendam’s commitment to the environment, environmental principles are followed that make it
possible to minimise consumption.

Since January 2020, all the electricity at our sustainable stores in Spain, logistics centres and headquarters is renewable with
a Guarantee of Origin Certificate (GoO), reducing our carbon footprint and preventing the emission of an estimated 30,000 tonnes of CO2 into the atmosphere.

The paper bags have a PEFC or FSC sustainable forest management certificate and the plastic bags contain 70% recycled material. We have saved millions of plastic bags at the source thanks to our collaboration with suppliers.

All the new store openings and renovations are planned and implemented to ensure accessibility for people with reduced mobility. The adaptation of spaces, entrances and exits, fitting rooms and elements in stores comply with current legal regulations and are a result of our commitment to our customers.

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