Ethical compliance and Human Rights

Ethical behaviour and compliance with the current legislation are essential elements in the company’s culture and strategy.

Tendam requires its managers, executives and personnel to commit to behaving ethically and in strict compliance with the law when conducting their activities, supervised by the Ethics Committee.

Internal Code of Conduct

The Internal Code of Conduct is the fundamental set of rules at Tendam.
It establishes the values, principles and behaviour that the company requires from all its professionals, based on the principles of transparency, integrity, ethics and responsibility. It also promulgates TENDAM’s mission, vision and values and develops the standards of conduct required.

External Supplier Code of Conduct

Tendam extends the commitment to its values and principles to its supply chain and other third parties it relates within its business activity. It does so through the External Code of Conduct, which requires suppliers and franchisees to follow the same principles of transparency, integrity, ethics and responsibility that it requires for itself. The mandatory formal acceptance of the External Code of Conduct by all suppliers improves the traceability of the control process.

External Supplier Code of Conduct

Tendam extends the commitment to its values and principles to its supply chain and other third parties it relates within its business activity. It does so through the External Code of Conduct, which requires suppliers and franchisees to follow the same principles of transparency, integrity, ethics and responsibility that it requires for itself. The mandatory formal acceptance of the External Code of Conduct by all suppliers improves the traceability of the control process.

Whistleblower Channel

The company has a Whistleblower Channel that can be accessed both from the intranet and from its website. It allows any employee or third party to report possible irregular or unethical behaviour or behaviour that goes against the principles set out in the Code of Conduct. It is managed by an external company, which ensures the anonymity, confidentiality and security of the entire reporting process.

Complaints that are received are filtered by the Internal Audit department, investigated and managed by the corresponding corporate unit, and ultimately reported to the Ethics Committee. It is up to the latter, as circumstances warrant, to make the final decision.

Human Rights

Respect and effective guarantee of Human Rights are fundamental and indispensable elements for the sustainable development of the company and the environment in which it operates.

We are committed to respecting the Human and Labour Rights recognised in national and international legislation, aligning our internal policies and guidelines with the rights recognized in:

  • The International Bill of Human Rights
  • The Declaration of the International Labour Organization and the fundamental conventions they develop
  • The United Nations Guiding Principles on Business and Human Rights
  • The OECD Guidelines for Multinational Enterprises
  • United Nations Global Compact

All these commitments inspire us to work to promote Human Rights and manage possible violations both within our organisation as well as in our supply chain as part of our Corporate Responsibility strategy.

We have been signatories of the United Nations Global Compact since 2002 when we formalised our commitment to respecting Human Rights in all our activities.

Our commitments are included in these policies/procedures

Internal Code of Conduct

This Code is a key element of our business culture and reflects the principles that inspire it, through the exemplary behaviour, integrity and honesty of all the people who are part of Tendam.

Code of Conduct for suppliers

This code sets out the fundamental principles that must be respected by all suppliers and other entities within the framework of their relationship with the company.

Responsible Purchasing Policy

This policy sets out the principles for incorporating social and environmental aspects into the entire procurement process, defining the procedures for acquiring or ordering indirect goods or services.

Policy on Due Diligence and Auditing of relations with third parties

This document establishes a series of Due Diligence measures (review and control processes) applicable to certain markets, customers and suppliers based on Risk criteria.
These functions are entrusted to the Third Party Due Diligence Group (TDDG), made up of the Suppliers, Internal Audit, Franchising, Sourcing and Legal Departments.
We protect the fulfilment of Human Rights regarding stakeholders, making specific commitments for each of them.

Our commitments are included in these policies / procedures

Internal Code of Conduct

This Code is a key element of our business culture and reflects the principles that inspire it, through the exemplary behaviour, integrity and honesty of all the people who are part of Tendam.

Code of Conduct for suppliers

This code sets out the fundamental principles that must be respected by all suppliers and other entities within the framework of their relationship with the company.

Responsible Purchasing Policy

This policy sets out the principles for incorporating social and environmental aspects into the entire procurement process, defining the procedures for acquiring or ordering indirect goods or services.

Policy on Due Diligence and Auditing of relations with third parties

This document establishes a series of Due Diligence measures (review and control processes) applicable to certain markets, customers and suppliers based on Risk criteria.
These functions are entrusted to the Third Party Due Diligence Group (TDDG), made up of the Suppliers, Internal Audit, Franchising, Sourcing and Legal Departments.
We protect the fulfilment of Human Rights regarding stakeholders, making specific commitments for each of them.

Our team

The company has appropriate internal policies and procedures aimed at ensuring respect for Human Rights in the relationship with our employees, Tendam’s most important asset.

We want to create a workplace that promotes integrity, teamwork, excellence, diversity and trust. Thus, Human Rights are deemed a fundamental pillar, aligned with the ones in the Code of Conduct and Human Resources policies.

These commitments are primarily fulfilled through:

  • Compliance with current applicable legislation.
  • Not allowing any form of harassment or abuse or any type of discrimination based on sex, ideology, race and/or religion
  • Guaranteeing freedom of expression and opinion.
  • Implementing corruption prevention measures.
  • Ensuring there is no child labour or forced labour.
  • Respecting freedom of association and collective bargaining.
  • Promoting measures that facilitate work-life balance.
  • Looking after professionals’ health by providing safe workspaces and preventing occupational risks.
  • Motivating and contributing to boosting growth and professional development through talent management and training.

Our team

The company has appropriate internal policies and procedures aimed at ensuring respect for Human Rights in the relationship with our employees, Tendam’s most important asset.

We want to create a workplace that promotes integrity, teamwork, excellence, diversity and trust. Thus, Human Rights are deemed a fundamental pillar, aligned with the ones in the Code of Conduct and Human Resources policies.

These commitments are primarily fulfilled through:

  • Compliance with current applicable legislation.
  • Not allowing any form of harassment or abuse or any type of discrimination based on sex, ideology, race and/or religion
  • Guaranteeing freedom of expression and opinion.
  • Implementing corruption prevention measures.
  • Ensuring there is no child labour or forced labour.
  • Respecting freedom of association and collective bargaining.
  • Promoting measures that facilitate work-life balance.
  • Looking after professionals’ health by providing safe workspaces and preventing occupational risks.
  • Motivating and contributing to boosting growth and professional development through talent management and training.

Our suppliers

Suppliers are a key piece in the supply chain and carrying out our activity. Accordingly, the company promotes practices and behaviours aligned with its values through its strategic policies and alliances, taking part in initiatives aimed at eradicating Human Rights violations and guiding our customers, suppliers, partners and franchisees to work towards the same goal.

Tendam joined AMFORI in 2017, to strengthen its capability of assessing and monitoring suppliers throughout the value chain. The initiatives BSCI (Business Social Compliance Initiative) and BEPI (Business Environmental Performance Initiative), they provide an international framework to support actions aimed at reducing risks associated with the supply chain.

Our suppliers

Suppliers are a key piece in the supply chain and carrying out our activity. Accordingly, the company promotes practices and behaviours aligned with its values through its strategic policies and alliances, taking part in initiatives aimed at eradicating Human Rights violations and guiding our customers, suppliers, partners and franchisees to work towards the same goal.

Tendam joined AMFORI in 2017, to strengthen its capability of assessing and monitoring suppliers throughout the value chain.

The initiatives BSCI (Business Social Compliance Initiative) and BEPI (Business Environmental Performance Initiative), they provide an international framework to support actions aimed at reducing risks associated with the supply chain.

Our customers

Respecting customers’ Human Rights is an essential part of our commitment, rejecting any kind of discrimination against them, respecting their right to privacy at all times and protecting their health and safety.

We collect, store and manage a significant amount of personal data belonging to our employees and suppliers but especially to our customers and members of our loyalty clubs too. They all express their trust in us by allowing us access to their personal data and, in return, we provide them with our commitment to the security, confidentiality and integrity of the data and to ensuring it is used under the terms permitted by applicable regulations.

The company participates in the Artificial Intelligence (IA)and Human Rights Laboratory managed by the Seres Foundation as a tool for knowing the risks, better understanding the challenges and opportunities of AI, staying ahead, and including all groups of society. The Data Science and Legal departments work to ensure responsible and inclusive AI that improves the connection with our customers and satisfies their needs, preventing the development of biases related to technological advances or unauthorized use of your personal data.

Our customers

Respecting customers’ Human Rights is an essential part of our commitment, rejecting any kind of discrimination against them, respecting their right to privacy at all times and protecting their health and safety.

We collect, store and manage a significant amount of personal data belonging to our employees and suppliers but especially to our customers and members of our loyalty clubs too. They all express their trust in us by allowing us access to their personal data and, in return, we provide them with our commitment to the security, confidentiality and integrity of the data and to ensuring it is used under the terms permitted by applicable regulations.

The company participates in the Artificial Intelligence (IA)and Human Rights Laboratory managed by the Seres Foundation as a tool for knowing the risks, better understanding the challenges and opportunities of AI, staying ahead, and including all groups of society. The Data Science and Legal departments work to ensure responsible and inclusive AI that improves the connection with our customers and satisfies their needs, preventing the development of biases related to technological advances or unauthorized use of your personal data.

Usamos cookies propias y de terceros para gestionar la web, recabar información sobre su uso, mejorar nuestros servicios y mostrarte publicidad acorde con tus preferencias y navegación. Puedes pinchar en aceptar para permitir el uso de todas las cookies, rechazarlas todas o en Configuración para ver el detalle y seleccionar qué tipo de cookies deseas aceptar o rechazar.

Privacy Settings saved!
Configuracion de Privacidad

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. Control your personal Cookie Services here.


  • _secure-3PAPISID
  • _secure-3PSID
  • _secure3PSIDCC
  • _GRECAPTCHA

Decline all Services
Accept all Services