Cookies policy

What Are Cookies?

In computing, cookies are activity logs that allow Tendam to know about the activities you carry out as a user and client and their purpose is to establish metrics about the use of the web site and the contents most often visited, commonly known as “the user experience”.

Types of Cookies

Cookies can be classified according to different criteria into the following categories:

Depending on who issued the cookies:

• Own cookies: these cookies are sent to the user’s terminal from equipment or a domain managed by the web site publisher (in this case, Tendam) and used to render the service requested by the user.
• Third-party cookies: these cookies are sent to the user terminal from equipment or a domain that is not managed by the web site publisher, but rather by another entity that processes the data obtained from its cookies.

Depending on the cookies’ life-cycle:

• Session cookies: these are temporary cookies that remain in your browser’s cookies file until you leave the web page, so none of them get recorded on the user’s hard drive. The information contained through these cookies is used to analyse traffic patterns on the web site. In the long run, this enables us to provide a better experience in order to improve our contents and facilitate the site’s use.
• Permanent cookies: these are stored on your hard drive and our web reads them every time you visit our site. A permanent cookie includes a predefined expiry date when the cookie will stop working. We generally use them to facilitate purchase and registration services.

Depending on the purpose for which the cookies are used:

• Technical cookies: these enable the user to browse a particular web page, a platform, or application and to use a different options or services available on them, such as, for example, by controlling traffic and data communications, identifying your session, accessing areas with restricted access, remembering the items making up an order, completing the purchase process for your orders, requesting registration or your participation in an event, using security elements while browsing, storing contents for the dissemination of video or sound files, or for sharing contents on social media.
• Customization cookies: these are cookies that allow the user to access the service with certain predefined general characteristics depending on a number of criteria on the user’s terminal such as, for example, the preferred language, the type of browser used to access the service, the regional setup of the device used to access the service, etc.
• Analytical cookies: these enable the persons responsible for the cookies to monitor and analyse the behaviour of users on the websites to which the cookies are related. The information collected by analytical cookies is used to measure the activity of the web site, application or platform and to draw up browsing profiles for the users of these sites, applications and platforms so as to implement improvements as a results of analysing service users’ data.
• Advertising cookies: these enable the most effective possible management of advertising spaces, if any, that the publisher has included on the web site, application, or platform from which to render the service requested, on the basis of such criteria as the content published or the frequency with which different advertisements are shown.
• Behavioural advertising cookies: these enable the most effective possible management of advertising spaces, if any, that the publisher has included on the web site, application, or platform from which to render the service requested. These cookies store information about users’ behaviour through the ongoing observation of their browsing habits, thus enabling the development of a specific profile in order to show relevant advertising. Similarly it is possible that, after visiting a particular web page or opening an email in which an advertisement is included or a promotion on our products or services, a cookie may be installed on your browser in order to indicate to us to show you subsequently advertising related with the search you just carried out, or to carry out a check of our advertisements in connection with, for example, the number of times that these are viewed, where they appear, when they are seen, etc.

Which cookies Tendam uses on its web site, what data it collects through them, and for what purposes:

Tendam will make its best efforts to update this list as promptly as possible in the light of any new services included on its web site. However, on occasions during this updating, the list may no longer include a cookie, although this will always refer to cookies with identical purposes as those recorded on this list.

List of third party service-provider cookies

Specifically, the third-party service providers with whom we have contracted a service requiring the use of cookies are:

Our Recommendation

If you wish, you can turn off our own cookies. However, if you do so, it is possible that certain features will not work correctly or your web surfing may become more difficult. For this reason we recommend that you keep them activated and delete them only if you wish to do so when you leave our Platform.

A. How to Delete Cookies After Browsing Through our Platforms.

If you are using Google Chrome, go to the “Delete browsing data” option on the “History” menu. A pop-up menu will appear and you will be able to decide what information you wish to delete, including cookies.

If you are using Firefox, go to the “Clear history” option on the “History” menu. A pop-up menu will appear and you will be able to decide what information you wish to delete, including cookies.

If you are using Internet Explorer, go to the “Eliminate browsing history” option on the “Tools” menu. A pop-up menu will appear and you will be able to decide what information you wish to delete, including cookies.

If you are using the Android Chrome browser, go to the “Security and privacy” option on the “Settings” menu. A pop-up menu will appear and you will be able to decide what information you wish to delete, including cookies.

As you can see, the way to delete cookies is similar in all of the browsers so, if you use a browser that is not one of the ones mentioned, it will not be difficult for you to find the function enabling you to delete cookies data. You can also set up your system to delete all cookies automatically at the end of each web surfing session.

B. How to Turn Off Cookies Before Browsing Our Web Sites.

If you still wish to turn off all cookies after reading the recommendation above, you can set up your computer or device so that it does not store any of our cookies. We explain how to do this below:

If you are using Google Chrome, go to the “Customize and control Google Chrome” menu (normally in the top right-hand corner, just to the right of the address bar), click on the “Show advanced options” link and then click on the “Content set-up” option. There you will see the options available for cookies.

If you are using Firefox, go to the “Tools” menu (normally in the menu bar, just above the address bar), click on “Options” and then click on the “Privacy” tab. There you will see the options available.

If you are using Internet Explorer, go to the “Tools” menu (normally in the top right-hand corner, just to the right of the navigation tabs), click on the “Internet options” option and then click on the “Security” tab in the pop-up menu. There you will be able to choose one of the security settings pre-established by Microsoft or customize your own level of security.

If you are using the Android Chrome browser, go to the “Settings” menu (normally in the top right-hand corner, next to the button to open a new tab) and click on “the “Security and privacy” option and there, on the pop-up menu, you will be able to choose whether or not to accept cookies.

If you use any other browser or platform, the process is very similar. You will be able to find more information in the help menu of each one.

C. Further Information on The Operation, Use And Management of Cookies.

In addition, you can open a private browsing session inside your browser in which your system stores no undesired information on your hard drive.

You can even view all the cookies stored by your browser on your hard drive and, if you wish, delete them individually. For instance, if you are using the Windows 7 operating system and version 10 of the Internet Explorer browser, the cookies this browser stores on your hard drive are normally located at the following folder: C:\Users\[UserName]\AppData\Local\Microsoft\Windows\Temporary Internet Files\.

Lastly, you should be aware that most browsers can inform you of how to avoid accepting new cookies, what to do so that you can be notified when new cookies are received or how to turn off cookies completely. If you want to find out more about the operation of cookies, we recommend you consult the help file shown on the toolbars of your browser (for instance, if you press F1 on Windows devices, you can also access the help file).

If you would like more information about cookies, you can consult the “Guía sobre el uso de las cookies” (Guide to using cookies) prepared by the Spanish Data Protection Agency (AEPD).

Cookies Policy And Its Relationship With The Privacy Policy

Remember that the Cookies Policy forms part of Tendam’s Privacy Policy.

Amendments to The Cookies Policy

Tendam may unilaterally amend its Cookies Policy in those cases where there is a change in current legislation, case law, or internal criteria. Any changes made to this policy will be published at this same address.