Updated document which enters into force on 17 April 2018.
Who is responsible for processing your data?
What data of yours do we process?
For what purpose do we process your personal data?
Who is the recipient of your data?
What are your rights when you provide us with your data?
Right to request access to your personal data
Right to request correction or deletion
Right to request the limitation of processing of your data
Right to object to processing of your data
Right to data portability
TENDAM RETAIL S.A. – CIF: A08099459.
Avenida del Llano Castellano, núm. 51
We would like to inform you that TENDAM RETAIL S.A. is part of a business group, hereinafter, “TENDAM”, which includes companies such as TENDAM RETAIL SERVICES S.A., which is responsible for processing data files held by TENDAM RETAIL S.A
The personal data provided voluntarily by the User through the contact forms and through the e-mails sent to the e-mail addresses made available to the public therein, as well as the information we collect through cookies (see Cookies policy).
We process the data for the purposes, with the limitations and during the periods indicated below.
The personal data you provide will be kept as long as you do not request its deletion and, if you do not request it, after a period of one year has elapsed from the last confirmation of interest on your part.
The personal data provided will be kept as long as you do not request its deletion and, if you do not request it, after a period of one year has elapsed from the last confirmation of interest on your part.
This information is basically collected via cookies. The personal data provided will be kept as long as you do not request its deletion and, if you do not request it, after a period of one year has elapsed from the last confirmation of interest.
You will find additional information about this data processing in our
The personal data processed will be communicated to other companies from the business group to which TENDAM RETAIL SERVICES S.A. belongs for internal administrative purposes, including the processing of the personal data of customers.
TENDAM RETAIL SERVICES S.A. never assigns your personal data to third parties.
Your rights vis-à-vis TENDAM in relation to personal data processing are as follows:
Below we shall explain what each of them consists of. Read and understand your rights. For any questions please contact us: email@example.com and/or by calling the CSD or sending us an email.
You can also obtain information in the Citizen’s Guide published by the Spanish Data Protection Agency through the following link: http://www.agpd.es/portalwebAGPD/canaldocumentacion/publicaciones/common/Guias/GUIA_CIUDADANO.pdf
You will have the right to obtain from TENDAM confirmation of whether or not personal data concerning you is being processed, and to the following information: the purposes of the processing; the categories of data that are processed; the recipients or categories of recipients to whom they have been communicated or will be communicated; if possible, the expected period of conservation of personal data or, if this is not possible, the criteria used to determine this period.
In these cases, TENDAM will provide you with a copy of the personal data being processed. In addition, when you request it by electronic means, the information will be provided in a commonly used electronic format.
You may exercise this right every six months, unless there is legitimate cause to request it, more than once, in that six-month period.
In cases where manifestly unfounded or excessive requests are made, especially on account of them being repeated, TENDAM may charge a fee that compensates the administrative costs of dealing with the request corresponding to the real cost of processing the request.
TENDAM will inform you about the action taken as a result of your request within a month (which may be extended by two more months in the case of especially complex requests, an extension that we would notify of you within the first month). If TENDAM decides not to deal with a request, it will inform you of this, and we will give you reasons for the refusal within a period of one month from when you submitted the request.
To exercise your right to access, send an email to firstname.lastname@example.org
or send a letter to TENDAM RETAIL S.A, A/A DPO, Avda. del Llano Castellano, nº 51 (28034 Madrid).
You will have the right to obtain from TENDAM the correction of the inaccurate personal data that concerns you. In addition, taking into account the purposes of the processing of your data, you will have the right to complete incomplete personal data, even through an additional statement. To do this, you must indicate in your request to what data you refer and the correction we should make. You will also have to send us, when necessary, the documentation justifying the inaccuracy or incompleteness of the data processed.
To exercise your right to correction, send an email to email@example.com or send a letter to TENDAM RETAIL S.A, A/A DPO, Avda. del Llano Castellano, nº 51 (28034 Madrid).
You will have the right to obtain from TENDAM the deletion of personal data that concerns you when one of the following circumstances occurs: when they are not necessary in relation to the purposes for which they were collected or processed; when you withdraw your consent and the processing is not based on another legal ground; when you object to their processing and other legitimate reasons for their processing do not prevail; and when they have been processed illegally.
When the withdrawal derives from the exercise of the right to objection for direct marketing purposes, TENDAM may keep your identifying data in order to prevent future processing for direct marketing purposes.
When TENDAM has made public the personal data and is obliged to delete such data, TENDAM, taking into account the available technology and the cost of applying it, will adopt reasonable measures, including technical measures, with a view to informing those responsible who are processing the personal data of your request to delete any link to those personal data, or any other copy or reproduction of them.
The foregoing will not apply: to exercise the right to freedom of expression and information; for the fulfilment of a legal obligation that requires the processing of data, or for the fulfilment of a mission carried out in the public interest or in the exercise of public powers conferred on the person responsible; for the purpose of scientific or historical research or statistical purposes, insofar as the right to deletion could make impossible or seriously impede the achievement of such objectives; for the submission and exercise or defence of claims.
To exercise your right to deletion, send an email to firstname.lastname@example.org or send a letter to TENDAM RETAIL S.A, A/A DPO, Avda. del Llano Castellano, nº 51 (28034 Madrid).
You will have the right to obtain from TENDAM the limitation of the processing your data when any of the following conditions is met:
When you have obtained the limitation of the processing in accordance with this section, you will be informed by TENDAM before the lifting of said limitation.
TENDAM will communicate any rectification or deletion of personal data or limitation of processing to each of the recipients to whom the personal data have been communicated, unless this is impossible or requires a disproportionate effort. TENDAM will inform the interested party about those recipients, if you request it.
To exercise your right to limitation of processing, send an email to email@example.com or send a letter to TENDAM RETAIL S.A, A/A DPO, Avda. del Llano Castellano, nº 51 (28034 Madrid).
You will have the right to receive the personal data that concerns you, which you have provided to TENDAM, in a structured format that is commonly used and mechanically readable, and to transfer them to another person responsible for their processing without being prevented by TENDAM, when: the processing is based on the consent and is carried out by automated means.
By exercising your right to the portability of data, you will have the right to have personal data transferred directly from one controller to another when technically possible.
The exercise of this right shall be without prejudice to the powers granted by the right to withdrawal.
This right to portability shall not apply to the processing necessary for the fulfilment of a mission carried out in the public interest or in the exercise of public powers conferred on TENDAM.
The right to portability will not be extended to any data that TENDAM has inferred from data derived directly from the use by TENDAM of the services provided.
To exercise your right to portability, send an email to firstname.lastname@example.org or send a letter to TENDAM RETAIL S.A, A/A DPO, Avda. del Llano Castellano, nº 51 (28034 Madrid).
You will have the right to object to the processing of data that concerns you, at any time.
Should you exercise this right, TENDAM will cease to process your personal data, unless we have compelling legitimate reasons for the processing to prevail over your interests, rights and freedoms, or for the submission, exercise or defence of claims.
To exercise your right to objection, send an email to email@example.com or send a letter to TENDAM RETAIL S.A, A/A DPO, Avda. del Llano Castellano, nº 51 (28034 Madrid).
With regard to automated individual decision-making, including profiling, you will have the right not to be the subject of a decision based solely on automated processing, including profiling, unless it is necessary for the conclusion or execution of a contract between you and TENDAM; it is authorised by law and also establishes adequate measures to safeguard your rights, freedoms and interests, or if it is based on your explicit consent.
In cases where it is necessary for the conclusion or execution of a contract and/or is based on consent, TENDAM will adopt the appropriate measures to safeguard your rights and freedoms and your legitimate interests, granting you, as a minimum, the right to obtain human intervention by TENDAM, as well as to express your point of view and to appeal the decision.
To exercise your right to automated individual decision-making, send an email to firstname.lastname@example.org or send a letter to TENDAM RETAIL S.A, A/A DPO, Avda. del Llano Castellano, nº 51 (28034 Madrid).
Additionally, we inform you that you can contact the Spanish Data Protection Agency to obtain further information about your rights.
We also inform you that, if consent has been granted for a specific purpose, you have the right to withdraw consent at any time, without affecting the legality of the processing based on the consent given prior to its withdrawal.
Furthermore, we hereby inform you that you can file a claim with the competent Data Protection Control Authority, especially when you have not obtained satisfaction in the exercise of your rights.